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As you start and grow your agency, you’ll deal with client criticism. You can either let it annoy you or let it make you better. Criticism can be rooted in miscommunication, poor delivery, or even your client simply having a bad day.
We’ve dealt with our fair share of client criticism in the past and felt like it would be good for us to share how we deal with different types of criticism as well as how to spot the difference.
All of the criticism we’ve received for our agency services have made us better. It’s caused us to:
- Redefined our services
- Set better expectations with the client
- Provide simple value that wasn’t there before
Are you dealing with criticism or an upset client and aren’t sure how to navigate it? Reach out to Jake at jake@evergrowmarketing.com
This is really helpful info. I honestly hate making mistakes, but mistakes do happen sometimes. Own up and improve (and mayyybe give a discount)
Haha, the audio quality of this episode makes me cringe.
The mistakes we’ve made have been super helpful for our business. They’ve helped us define processes, set the right expectations, and pick who we work with. But yeah, you don’t ALWAYS have to give discounts — sometimes giving discounts makes you look weaker, haha