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We received an inquiry from a listener asking about how he could deal with contractors who weren’t completing basic tasks such as time tracking.
We decided to make this episode completely on how we handle not only underperforming contractors but employees as well. Ultimately, it starts at the hiring process and we get into why and how we pick our team but we also give really useful tips on how to manage team members when they aren’t performing well or doing basic tasks or repeatedly missing something.
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Interesting episode. Good to hear your take on management.
At the risk of going too cliché, the big three tips I’ve found to be most effective are:
1) Inspect what you expect
2) Praise in public, punish in private
3) Leadership is not about being in charge, leadership is about taking care of those in your charge
Obviously pulled these over time from various sources, but the philosophy in action has served me well thus far.
I’ve also seen the darker side of time clock avoidance. Not to be pessimistic, but it feels like a basic function that should be resolved quickly.
Loved the “my perception” style to address issues and keeping yourself to a higher standard, Cody. Do either of you have any other team management or ideals you stick to?
We literally just had a time clock discussion today. Turns out there was a flaw in our system that made it over encumbering to track 5 minute tasks for 50 clients. So we create a general task that can be left on while the entire client list is worked through to make it easier.
The only other thing that I stick to is a “we” attitude and phrasing. It’s never “you do this” or “I need you to do this.” It’s “we need to do this.” Of course… there is a level of implication there… haha.
Jake said “we” language and I’m a big fan of that.
Not sure if this is what you mean, but a couple things I say regularly that haven’t been mentioned on air that I can remember:
“You manage your own desk.”
^Another way of saying we’re all grown ups here and hold ourselves accountable. My old boss Marc used to say it. Liked it a lot.
“You know as much as I do.”
^To tell someone that at this point in a task our knowledge of the subject is equal, and they can Google it themselves to learn what is needed or I will have to do the same.